All orders placed on us.vonzipper.com and vonzipper.com are processed quickly. We will do our best to accommodate your requests. The fastest way to do this is to contact us is by emailing: Support@VonZipper.com or call1-888-273-1664. When emailing please put “Change Order” in the subject line.

For all items that don't have prescription will be shipped the same day or next business day. Our shipping methods include: UPS, FedEx or USPS. Please allow a reasonable amount of processing and shipping times. This usually occurs within 7 days of purchase depending on your shipping region.

For prescription eyeglasses, we will ship them within 7 to 10 days after we receive your prescription details. To expedite the process - please be sure to email in your prescription and pupillary distance (PD) after your orders been placed. You can email this information into our customer service team at: support@VonZipper.com

After you place your order, you will receive an email confirmation from our website. When you order has been shipped you will receive and email (or a text message) with your tracking number. You can use the tracking number to get the most up to date information. If you have any questions, please email us at: Support@VonZipper.com

To exchange or set up a return, please contact Customer Service at: Support@VonZipper.com They will give you Return Authorization Number. 

VonZipper products are made with the best engineering and materials available. All VonZipper frames are guaranteed against fault in manufacturing materials and workmanship. If your frames are damaged as a result of a manufacturing defect, we will gladly replace them at no extra charge. If the damage is not because of a manufacturing defect, please contact us at: Support@VonZipper.com, VonZipper will offer a replacement of the same or similar style at a reasonable charge. ALL AUTHORIZED DEALERS (retail stores) will direct you to our website and our Customer Service Department. IMPORTANT: VonZipper DOES NOT REPLACE OR WARRANTY SCRATCHED LENSES.

Unfortunately, we do not sell replacement lenses. In order to ensure the lenses fit and frame integrity is maintained, we do the lens and frame assembly in house. But feel free to email us, and we will see what we can do to help you out. Email: Support@VonZipper.com

All products ordered from VonZipper.com can be returned up to 30 days from the date of purchase. For the items to be successfully returned, the items must be returned in original packaging and accompanied by a return authorization number. To get a Return Authorization Number, please contact Customer Service at: Support@VonZipper.com. Refunds will be issued via the form of the original payment.

When you place your prescription order, you will have the option to upload a picture of your prescription or send it to us later. 1. If you want to send it to us later, please email in a copy of your prescription to: Support@VonZipper.com In the email, please include your name and order number. 2. We will also need your pupillary distance (PD). Most likely the optician who gave you your prescription should have this on file, and should give this to you over the phone. If not, you can send us a photo so we can measure it for you. Click here to see an example of how we measure pupillary distance (PD).