Refund policy
Fit Guarantee
Sunglasses are hard to judge from a photo, so try them on at home. If the fit isn't right, you have 30 days from delivery to return them for a full refund.
- Return window: 30 days from the day your order is delivered.
- Return shipping: free for U.S. orders. We email you a prepaid return label.
- Condition: frames must be unworn outside of trying them on — no scratches or damage, with the original case, packaging and tags.
To start a return, email support@vonzipper.com with your order number. Once your return is approved we'll send your prepaid label and instructions. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or not what you ordered, so we can make it right.
Exceptions
We cannot accept returns on sale items or gift cards. Custom and special-order items are not returnable. Please get in touch if you have questions about a specific item.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if your order ships into the European Union, you may cancel or return it within 14 days, for any reason and without justification. The item must be in the condition you received it — unworn or unused, with tags, and in its original packaging — along with proof of purchase.
Refunds
We'll let you know once we've received and inspected your return and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval, contact support@vonzipper.com.
